Our mission

After many successful years on the "high street" involved in all aspects of the retail jewellery trade, we decided to involve ourselves in internet shopping, with our mission being to satisfy the needs of the modern shopper, in a friendly and professional manner.

Who are we?

Fine Quality Goldsmiths, Silversmiths and Diamond Merchants specialists in all aspects of Contemporary, Modern and Traditional Ladies' and Gents' Gold, Silver, Diamond, and Platinum Jewellery. Precious Stones, Semi-Precious Stones, Pearls and Body Jewellery. Pewter and Metal Giftware products and Clocks. Successors to, and comprising former Managerial Staff of G.J.H Brown & Son Ltd, Chester (Est. 1848), we have at our disposal over 150 years of experience in all aspects of jewellery retail, wholesale and manufacture. We are a small traditional family run business priding ourselves in the very best in customer care, service, satisfaction and product quality, and always have the most competitive prices to be found anywhere!

We are members of the British Jewellers Association, and agree to abide by their rules, regulations and codes of practice.

The British Jewellers Association Membership Number 48223

We truly understand the need for our customers to feel absolutely at ease, and totally confident in all our products and trading practices. We want you to feel relaxed and confident right from the start and hopefully understand our Payment, Delivery and Returns and Terms and Conditions.

Our Products

All our products are brand new unless otherwise stated, with most products being hand assembled in the UK by highly skilled craftsmen for maximum quality and endurance. This ensures only the best in manufacturing and guarantees we can pass on to our custumers the excellent standards produced. Unlike other suppliers of sometimes cheaper jewellery products manufactured abroad, we only sell quality goods that we can rely on. Hence nearly all our new items are manufactured in the Uk. We only deal with the very best gem suppliers from all over the world.

All our Gold, Silver and Platinum products are all fully hallmarked where necessary (see below) to current UK standards.

All items are in stock when originally advertised, but are subject to being offered for sale elsewhere and are therefore subsequently liable to move in and out periodically. They are always available from our suppliers/manufacturers as a catalogue item, but may be subject to manufacturing times. These times vary considerably depending upon the complexity of the request, and although we always try for early completion, are largely dependent upon our suppliers.

We always do our very best to describe items we have for sale as accurately as conditions allow. Sometimes weights, dimensions, and/or colours can vary slightly. All weights are approximate and may differ by up to 10% depending upon the manufacturing process. This is normal and abides by the British Jewellers Association guidelines. These variations are usually extremely small and are natural and beyond our control. We understand that sometimes photographs, and/or computer screens, do not do our products the true justice they rightly deserve. But that is the nature of shopping on the internet. We want you to rest assure that our beautiful items of jewellery are of the very best quality and colour, and will definitely look even more spectacular when worn.

For your protection, all our items are hallmarked in accordance with UK law. Hallmarks are small markings stamped on gold, silver and platinum articles. A hallmark means that the article has been independently tested and guarantees that it conforms to all legal standards of purity (fineness). These tests are carried out only by an Assay Office, of which there are four in the UK - London, Birmingham, Sheffield and Edinburgh. The Hallmarking Act 1973 changed on 1 January 1999 and allows articles of higher and lower standards of fineness to be sold. This brings UK law into line with European law. Consumers may now chose from a much wider range of goods but continue to benefit from the same level of protection. It is illegal for any trader to sell or describe a precious metal as gold, silver or platinum unless it is hallmarked. Gold articles weighing less than 1 gram, silver articles weighing less than 7.78 grams and platinum articles weighing less than half a gram are exempt from hallmarking. All our sterling silver jewellery is stamped with the fineness mark 925 which guarantees that the jewellery you are buying is of the highest quality and complies with current hallmarking law.

Gold Buying Centre

Nuttalls of Chester Ltd are an officially recognised Gold Buying Centre. We want to buy your old, unwanted, damaged and obsolete Gold and Silver Jewellery. We offer a discrete and confidential service, and are recognised as paying the very highest prices. So why not turn your unwanted gold into extra cash, or even part exchange it against the jewellery we have for sale?

1. Send us your Gold (preferably hallmarked) with an estimate of its weight and caratage, inlcuding your contact details.

2. We check your estimate of weight and caratage, and contact you to make our generous offer.

3. We send you a cheque or pay direct into your account.

Contact us with your requirements and for further details at goldbuying@nuttallsofchester.co.uk

100% SATISFACTION GUARANTEE

We trust that on this and on every occasion that you shop with us you will be delighted with your purchase. We do understand however that every now and again you may wish to return items. So here is our returns policy and some additional information you might find useful should you wish to return something to us.

We only source products from the very best manufacturers. This ensures the very best in skilled craftmanship, which is often lacking in products from outside the UK, but sometimes accidents happen because of the nature of some more delicate items. If you are indeed unfortunate to experience a damage or break outside of our normal warranty structure, again we will do our best to make your purchase 'as new' again at the lowest possible cost to yourselves. All work maybe subject to postage and packaging unless a requirement of a new sale.

We know that buying over the Internet, by its nature, is not the same experience as shopping on the high street. You can’t pick it up, you can’t try it on, and your computer screen may not show the true colours. To help build your confidence in purchasing from our site, we offer you the following guarantee: If for any reason you are not happy with your purchase on receipt (* certain exceptions apply - see below *), and you notify us of the problem within 48hrs, then as long as you return it to us, unused, in its original condition along with its original packaging within 14 days of receipt, then we will refund to you the full price you paid (less any third party transaction fee) within 30 days of us receiving the returned item in its original condition. We regret that we will be unable to refund postage and packaging costs. Please note that NUTTALLS of CHESTER Ltd may refuse any return under its '100% SATISFACTION GUARANTEE' if said item is not returned in the condition it was supplied by us, or the reason for return is not in our opinion valid.

* We regrettably cannot accept returns on body jewellery, earrings, specially requested bespoke designs, specially requested small or large size gem-set rings and diamond rings, items that include engraving, items that have been delayed in the post and items received after the 14 day period, unless said items are faulty.*

Nuttalls of Chester 100% Satisfaction Guarantee in no way affects your statutory rights.