Our mission

After many successful years involved in all aspects of the 'traditional' retail jewellery trade, we decided to involve ourselves in internet shopping, with our mission being to satisfy the needs of the modern shopper, in a friendly and professional manner.

Who are we?

Fine Quality Goldsmiths, Silversmiths and Diamond Merchants specialists in all aspects of Contemporary, Modern and Traditional Ladies' and Gents' Gold, Silver, Diamond, and Platinum Jewellery. Precious Stones, Semi-Precious Stones, Pearls and Body Jewellery. Pewter and Metal Giftware products and Clocks. We have at our disposal over 150 years of experience in all aspects of jewellery retail, wholesale and manufacture. We are a small traditional family run business priding ourselves in the very best in customer care, service, satisfaction and product quality, and always have the most competitive prices to be found anywhere!

We are members of the British Jewellers Association, and agree to abide by their rules, regulations and codes of practice.

The British Jewellers Association Membership Number 48223

We truly understand the need for our customers to feel absolutely at ease, and totally confident in all our products and trading practices. We want you to feel relaxed and confident right from the start and hopefully understand our Payment, Delivery and Returns and Terms and Conditions.

Our Products

All our products are brand new unless otherwise stated, with many products being designed and hand assembled in the UK by ourselves and other highly skilled craftspeople, to the very highest standard possible, producing maximum quality and endurance. This ensures only the best in manufacturing and guarantees we can pass on to our customers the excellent standards produced. Unlike other suppliers of sometimes ‘lesser quality’ jewellery products manufactured abroad, we only sell quality goods that we can rely on. Items that do come in from our International suppliers, are also of the very highest standard, because we only source the very best jewellery manufacturers and gem suppliers found around the world.

All our Gold, Silver and Platinum products are all fully hallmarked where necessary (see below) to current UK standards.

Our online catalogue items are all in stock when originally advertised. They are subsequently liable to move in and out of stock periodically, and are also subject to being offered for sale elsewhere. They are always available from our suppliers as a catalogue item, but may then be subject to manufacturing, supplying, or re-stocking times. These times vary considerably depending upon the complexity of the request or item, and although we always try for early completion, are largely dependent upon our suppliers.

Our ‘handmade to order’ items that are designed and manufactured in the UK, are manufactured to the very highest standard possible, but may be also dependent upon component supplying times. ‘Handmade to order’ items sourced from outside the UK, may also be dependent upon these influences.  

We always do our very best to describe items we have for sale as accurately as conditions allow. Sometimes weights, dimensions, and/or colours can vary slightly. All weights are approximate and may differ by up to 10% depending upon the manufacturing process. This is normal and abides by the British Jewellers Association guidelines. These variations are usually extremely small and are natural and beyond our control. We understand that sometimes photographs, and/or computer screens, do not do our products the true justice they rightly deserve. But that is the nature of shopping on the internet. We want you to rest assure that our beautiful items of jewellery are of the very best quality and colour, and will definitely look even more spectacular when worn.

For your protection, all our items are hallmarked in accordance with UK law. Hallmarks are small markings stamped on gold, silver and platinum articles. A hallmark means that the article has been independently tested and guarantees that it conforms to all legal standards of purity (fineness). These tests are carried out only by an Assay Office, of which there are four in the UK - London, Birmingham, Sheffield and Edinburgh. The Hallmarking Act 1973 changed on 1 January 1999 and allows articles of higher and lower standards of fineness to be sold. This brings UK law into line with European law. Consumers may now chose from a much wider range of goods but continue to benefit from the same level of protection. It is illegal for any trader to sell or describe a precious metal as gold, silver or platinum unless it is hallmarked. Gold articles weighing less than 1 gram, silver articles weighing less than 7.78 grams and platinum articles weighing less than half a gram are exempt from hallmarking. All our sterling silver jewellery is stamped with the fineness mark 925 which guarantees that the jewellery you are buying is of the highest quality and complies with current hallmarking law.

Gold Buying Centre

Nuttalls of Chester Ltd are an officially recognised Gold Buying Centre. We want to buy your old, unwanted, damaged and obsolete Gold and Silver Jewellery. We offer a discrete and confidential service, and are recognised as paying the very highest prices. So why not turn your unwanted gold into extra cash, or even part exchange it against the jewellery we have for sale?

1. Send us your Gold (preferably hallmarked) with an estimate of its weight and caratage, inlcuding your contact details.

2. We check your estimate of weight and caratage, and contact you to make our generous offer.

3. We send you a cheque or pay direct into your account.

Contact us with your requirements and for further details at goldbuying@nuttallsofchester.co.uk

100% SATISFACTION GUARANTEE

We trust that on this and on every occasion that you shop with us you will be delighted with your purchase. We do understand however that every now and again you may wish to return an item. So here is our returns policy and some additional information you might find useful should you wish to return something to us.

We only source products from the very best manufacturers. This ensures the very best in skilled craftsmanship, which is often lacking in products from outside the UK, but sometimes accidents happen because of the nature of some more delicate items. If you are indeed unfortunate to experience a damage or break outside of our normal warranty structure, again we will do our best to make your purchase 'as new' again at the lowest possible cost to yourselves. All work will be subject to postage and packaging unless a requirement of a new sale.

We know that buying over the internet, by its nature, is not the same experience as shopping on the high street. You can’t pick it up, you can’t try it on, and your computer screen may not show the true colours. To help build your confidence in purchasing from our site, we offer you the following guarantee:

If for any reason you are not happy with your purchase on receipt (* certain exceptions apply - see below *), and you notify us of the problem within 7 working days starting the day after delivery, we will refund to you the full price you paid including postage (less any third party transaction fee), within 30 days. Please note that Nuttalls of Chester Ltd may refuse any return under its '100% SATISFACTION GUARANTEE' if said item is not returned in the condition it was supplied by us.

Please return to us within 14 working days, unused, in its original condition along with its original packaging.

* We regrettably cannot refund items handmade to order (as per item description), specially requested bespoke designs including 18ct gold and platinum upgrades, diamond upgrades, specially requested smaller or larger size rings (those outside UK ladies’ size K-R, and outside UK gents’ size S-Z), items that include engraving, items that have been delayed in the post, problems not notified to us after the 7 day ‘cooling off’ period, unless said items are faulty. Under certain circumstances we may offer an exchange opportunity.

With special attention to earrings and other items of body jewellery: Distance selling regulations state that consumers are under a duty to take reasonable care of the goods we supply while in their possession. We supply these items in sealed plastic bags with hygiene stickers for your protection. If the seals and/or stickers are removed or tampered with to indicate the item has been removed from its packaging, we will have no alternative but to consider the customer is in breach of his/her obligation to exercise reasonable care, and unfortunately under no circumstances will a refund be applicable. *

Any 'special orders' – such as 18ct gold and platinum upgrades, smaller and larger finger sizes, 'handmade orders’ and ‘bespoke designs’ placed with us, cannot be cancelled after we start the manufacturing process and you agree to the timescale stipulated in the supplying of the item.

For your peace of mind; we always strive to fully comply with all relevant legislation that is enforced by trading standards guidelines and distance selling regulations.

Our 100% Satisfaction Guarantee in no way affects your statutory rights.

More information regarding distance selling laws can be found at www.berr.gov.uk/consumers/buying-selling/distance-selling/index.html