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Payment, Delivery and Returns
We understand that shopping and purchasing goods over the internet can be a strange sensation and somewhat unnerving for first time and relatively new buyers. It is however, now a much safer place to shop and we would like you to enjoy the experience without any worries regarding your financial dealings. Please take time to read our Fraudulent Payment protection programme, Privacy Policy and other related sections to familiarise yourself with safe internet shopping principles.
Payment
By agreeing to purchase our items you fully agree to have read our terms and conditions, and all other relevant information regarding your purchase from us. You are entering into a legally binding contract and are obliged to complete the transaction.
We accept credit and debit cards payments via our secure online website 3D server, PayPal, postal orders, bankers drafts, bank transfers and cheques. We regrettably cannot usually accept cash. Please note that cheques may take up to 7 working days to clear into our account and therefore will delay delivery by this time. No items will be posted until payment has fully cleared into our account, and we will not process your order until this time.
All our prices are fully inclusive of VAT at the current rate.
Postage
All items will be packaged in NUTTALLS of CHESTER Ltd brand packaging and will be further packaged for delivery. Unlike many other companies, we DO NOT try to make any money out of postage and delivery.
All items delivered to a UK address will usually be sent by 'Royal Mail Special Delivery' and charged at their present rate (£6.50) or 'Recorded Delivery' (£2.99), depending upon your chosen method in checkout and/or size of product. Items delivered outside the UK will be dispatched using 'Royal Mail Airsure' (£9.99). Our 'free' delivery option will include 'Royal Mail Special Delivery' or 'Royal Mail Airsure'. Only 'Royal Mail Special Delivery' and 'Royal Mail Airsure' will include their comprehensive insurance and tracking facility while in transit and is the only method we recommend.
'Special Delivery' dispatched items will need to be signed for by the recipient. Should this prove problematic please contact us for alternative arrangements. If you request the goods to be sent by 'First Class Recorded' or 'Air Mail Small Packets' , they do not have insurance or tracking, and NUTTALLS of CHESTER Ltd will not accept responsibility for the delivery of the goods or any damage to the goods while in transit.
Please note our 'Special Delivery' and 'Recorded Delivery' options for postage are NOT a guaranteed 'NEXT DAY' delivery service, and are subject to our handling times.
Delivery
From receipt of your order, subject to the item being a standard catalogue item, and not having gone out of stock, we will normally despatch your item(s) immediately payment has cleared into our account plus 'handling times', and hope to be able to deliver your purchase to you 5-7 working days later. We will always email you when appropriate to confirm a item has been dispatched when necessary.
Our 'handmade' to order items assembled in the UK usually take 10-14 working days to complete delivery, but are largely dependent on our suppliers. Handmade items that are sourced from abroad, may take considerably longer.
Items that have regrettably gone out of stock, will normally be dispatched 10 to 14 working days later unless otherwise stated. In the unfortunate event that an item ordered is gone out of production, we will contact you via email and await your instruction. Items that require re-sizing, altering or engraving, special orders and bespoke designs will also usually take longer.
In any event we will contact you to let you know the proposed date of delivery. View our product information.
If you require any item urgently, please contact us so we can try to accommodate your request
Returns
Faulty Items
Our Jewellery is made and sourced from the best manufacturers and suppliers from all over the world, usually the UK. All items are quality checked prior to being offered for sale. However, it is sometimes inevitable that with any quality product, faults can occur. We are happy to repair or replace any item which develops a fault within any of purchase. This offer only extends to any genuine manufacturing fault and does not apply to any 'fair wear and tear' type faults. If items are "handmade to order", "bespoke designs", items including 18ct gold and platinum upgrades, diamond upgrades, items with engraving, specially requested larger or smaller ring finger sizes (those outside UK ladies’ size K-R, and outside UK gents' size S-Z), we will either replace or make as new, but cannot refund the original price paid. We will refund any further postage costs. Please note that where an item is no longer stocked or where it is uneconomical to repair the item, then NUTTALLS of CHESTER Ltd may elect to repay the purchase price. Replacement and repaired items will be sent to you free of P&P charges. For details as to how to return an item, please go to 'RETURNING A PURCHASE', below:
Damaged Goods
NUTTALLS of CHESTER Ltd will not accept for return items that have been damaged through misuse, neglect, accident or intent howsoever caused.
Returning a Purchase
To enable us to deal with returning your purchase in a efficient manner we would appreciate it if you would follow the following steps:
- Please read our Terms and Conditions and/or our 100% Satisfaction Guarantee first to clarify a possible return.
- You must notify us within seven days, starting the day after you receive the item (unless faulty – then all items are covered by all regulatory laws and guidelines applicable to distance selling ensuring the item is ‘fit for purpose’ – see Faulty Items above).
- Please email us at: returns@nuttallsofchester.co.uk to let us know that you wish to return an item. We will acknowledge your email and advise you of your options. Please include a valid return email address or some other contact information
- Please note the reason for which you are returning the item. Should the item be faulty please give a full description of the fault.
- If the item is being returned under our '100% SATISFACTION 14 DAY GUARANTEE', we must receive the item within 14 days of you receiving the item, unused, in its original condition along with its original packaging.
- Please ensure that all items are adequately protected and packaged with the items being marked as fragile on the outside of the packaging. We would suggest that items are enclosed in bubble wrap and are either boxed or enclosed in "Jiffy" type mailing bags.
- For your further protection we would suggest that all items are sent by the Post Office 'Special Delivery Signed For' service. Please note that NUTTALLS of CHESTER Ltd cannot accept responsibility for damage or delay caused by the delivery service and that proof of posting will not be accepted as proof of delivery. The Post Office 'Special Delivery Signed For' service includes tracking and insurance cover whilst the goods are in transit, consequently should your return be mislaid you are covered to the value of the item. Please note that the Post Office recommend that jewellery is NOT sent Recorded Delivery – they are not covered by insurance.
- Please return the securely packaged item to:
NUTTALLS of CHESTER Ltd,
PO BOX 3510,
CHESTER,
CH1 9EJ
United Kingdom
- We will notify you via email when we have received the item and also when we have processed your refund if applicable. Please note that refunds may only be made to the same account as that used for the purchase and refunds may take up to 30 days to process. All payments will usually be refunded in a like for like manner.
- If your item was supplied with a valuation certificate, then no refund will be given until the document is received back with us, in its original condition.
Please note that re-sizing of rings, and all other similar type changes to items due to mistakes on the buyers part when originally placing an order, will be subject to new dispatch postage and packaging fees of £6.50 for UK customers, or £10.00 Worldwide. If you ordered the wrong size, we will either re-size your ring at our current costs (up to 3 sizes larger or smaller at £10.00), or replace it. You may be accountable for the re-sizing fees where necessary, and/or the new postage and packaging costs. We accept our usual payment methods, but this payment must clear into our account before we dispatch your goods.
Our returns policy in no way affects your statutory rights.
More information regarding distance selling laws can be found at www.berr.gov.uk/consumers/buying-selling/distance-selling/index.html |
